Frequently Asked Questions
Your guide to shopping luxury with DiamondsJH
Are the diamonds and gemstones used in your jewelry authentic?
Yes, every piece at DiamondsJH is crafted with 100% authentic, ethically sourced diamonds and high-quality gemstones. Each luxury item comes with a certificate of authenticity to ensure permanent value.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days via insured express shipping. International delivery times vary by location but generally take 7-14 business days, depending on customs processing.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item in its original, unworn condition with the security tag intact for a full refund or exchange.
Can I request a custom jewelry design?
Absolutely. DiamondsJH specializes in bespoke creations. You can contact our design team via the 'Custom Orders' page to start the process of building your one-of-a-kind piece from scratch.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm to help you manage your investment in high-end jewelry.
Do you offer professional cleaning and maintenance services?
Yes, we provide a lifetime complimentary cleaning service for all DiamondsJH jewelry. For more intensive repairs or resizing, please contact our support team for a service quote.